Refund policy

Refund Policy

Effective Date: [7/15/23]

Worldseema ("we," "our," or "us") is committed to providing customer satisfaction and ensuring a positive shopping experience. This Refund Policy outlines our guidelines for refunds, returns, and exchanges. By making a purchase from us, you agree to the terms stated in this policy.

1. Eligibility for Refunds: 

   • We offer refunds on eligible products within 30 days of the purchase date. To be eligible for a refund, the following conditions must be met:
     • The product must be in its original condition, unused, and undamaged.
     • The product must be accompanied by the original proof of purchase, such as a receipt or order confirmation.

2. Refund Process:

   • To initiate a refund, please contact our customer support team within the specified timeframe and provide the necessary information, including your order details and the reason for the refund request.
   • We will review your request and notify you of the refund eligibility and any further steps to be taken.
   • If your refund request is approved, we will process the refund using the original payment method used for the purchase. Please note that it may take several business days for the refund to be reflected in your account, depending on your financial institution.

3. Non-Refundable Items and Exceptions:

   • Certain items may not be eligible for refunds, including but not limited to:
     • Downloadable or digital products.
     • Gift cards or vouchers.
     • Perishable goods or items that cannot be resold due to health or hygiene reasons.
     • Custom-made or personalized products.

4. Return Shipping:

   • If a return is required to process your refund, you may be responsible for the return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method to ensure the safe and timely return of the item.

5. Exchanges:

   • We may offer exchanges for eligible products. If you wish to exchange an item for a different size, color, or variant, please contact our customer support team to initiate the exchange process. Any price differences between the original and exchanged products may apply.

6. Damaged or Defective Products:

   • In the event that you receive a damaged or defective product, please contact us immediately with details and supporting evidence (such as photos). We will assess the situation and provide a resolution, which may include a refund, replacement, or repair, depending on the circumstances.

7. Discretionary Refunds:

   • In certain exceptional cases, we may offer discretionary refunds outside the stated refund policy guidelines. These situations will be evaluated on a case-by-case basis, and our decision will be final.

8. Contact Us:

   • If you have any questions, concerns, or need assistance related to refunds or returns, please contact our customer support team using the information provided on our website.

Please note that this Refund Policy does not affect your statutory rights or any rights that cannot be waived or limited under applicable consumer protection laws.

By making a purchase from us, you acknowledge that you have read and understood this Refund Policy and agree to the terms and conditions stated herein.